Millennium Millionaire 

Every AED 1,000 spent on your American Express® Dubai Duty Free Card gives you one entry into the draw for the chance to win a raffle ticket for “Millennium Millionaire” raffle. *Only four eligible Card Members will be winning the raffle ticket on monthly basis.

Finest Surprise Tickets 

For every AED 500 spent, you get one entry into a draw for the chance to win “Finest Surprise tickets”, with a chance to win a superb luxury car. *Only six eligible Card Members will be winning the raffle ticket on monthly basis.

*Eligible Card Members are selected through a draw mechanism on monthly basis. Card Members’ Card Accounts must be active and normal, met the spend threshold and the Card Annual Fee is paid.

Peace of mind for you and your family 

Your Card is your key to peace of mind. That is because we protect you and your Supplementary Cardmembers with comprehensive worldwide insurance policies along with online fraud protection guarantee.

• Retail Protection Insurance of up to AED 1,500 per occurrence of theft and accidental damage

• Travel related emergency assistance

• Medical emergency assistance

The Dubai Duty Free American Express® Card gives you many benefits and great protection. You can submit and track your claims status online. Click here to raise your claim. Your policy number is 'AMEX18'.

Fraud Protection Guarantee 

If you do become a victim of fraud, with our Fraud Protection Guarantee, you won't be held responsible for any fraudulent charges, on your Amex Card, provided you've taken reasonable care to protect your Account details, PIN, and any device on which you store your Account information.

Instant issuance 

Designed to give you flexibility, security and convenience, your Virtual Card can be set up in just a few steps under your existing Card Account, ready to use for your online shopping and contactless payments. 

You can get up to 6 Virtual Cards at no extra cost; 1 for you and up to 5 for your Supplementary Cards, which you can set up for your loved ones.

Learn more about Amex Virtual Cards.

Set your spending limits 

Enjoy an extra layer of security with limits that protect you during online transactions.

Online spending and digital wallet compatibility 

Add your Virtual Card to your favourite digital wallets and apps for effortless, contactless payments—whether you’re grabbing your morning coffee, booking a weekend getaway, or treating yourself to something special. It’s all about faster checkouts and a smoother experience, wherever life takes you.

Uninterrupted spending 

Even if your Physical Card goes missing or gets stolen, your Virtual Card will step in and keep working seamlessly, so you won’t have to pause your day.

Easily manage your Card Account wherever, whenever.  

It’s reassuring to know just how easy it is to manage your account online, wherever you are using the Amex MENA app and Online Services. 

Here are some of the things that you can do on the app:

• Activate your Card

• Check your recent transactions and statements

• Check your Membership Rewards points balance and redeem your points

• Enrol and manage your Card benefits

• Apply for and manage your Supplementary Cards

• Refer a friend to apply for a Card

• View your PIN

• Find out about exclusive offers and experiences

• Settle your monthly statement

• Report a lost or stolen Card

• Refer a Friend for a Card and earn points

• Check your insurance coverage, submit and track claims

• Chat online with Customer Services (available on Amex MENA app only).

Lost or Stolen Cards 

In case you lost your Card or it was stolen, you will need to report that immediately via one of the below channels:

• Amex MENA app: access the app, tap on 'Services' and then on 'Report Lost or Stolen Card'

• Online Services Account: access your account, click on 'Report Lost or Stolen Card' and follow the instructions

• Customer Services: Call us on the number mentioned on the back of your Card.